Privacy Policy

1. Introduction and Scope

Intek SMS, operated by Intek Multimedia Web Agency, provides a bulk SMS platform that enables individuals, businesses, schools, churches, institutions, and organisations to send SMS messages using approved Sender IDs. This Privacy Policy applies to our website, customer dashboard, support channels, payment processes, Sender ID request process, SMS campaign tools, and any related services we provide.

By using Intek SMS, you agree that we may process your personal data in line with this Privacy Policy, our Terms of Service, and applicable data protection laws in Ghana, including the Data Protection Act, 2012 (Act 843).

2. Information We Collect

Depending on how you use Intek SMS, we may collect the following categories of information:

• Account information: name, business or organisation name, phone number, email address, password, account role, and login details.
• Sender ID information: requested Sender ID, purpose of use, supporting notes, approval status, provider reference, and review history.
• SMS campaign information: message content, recipient phone numbers, contact groups, campaign name, delivery status, message segments, sent time, failed numbers, and related reports.
• Recipient/contact data: names, phone numbers, groups, and any other contact details you upload or manually enter for SMS delivery.
• Billing and payment information: selected package, payment reference, amount, transaction status, wallet balance, invoices or receipts, and payment-related metadata.
• Support and communication records: messages you send to us through email, WhatsApp, phone, forms, or other support channels.
• Technical and usage information: IP address, browser type, device information, login activity, error logs, security events, pages visited, and cookies or similar technologies.

3. How We Use Your Information

We process personal data for the following purposes:

• To create and manage your Intek SMS account.
• To process Sender ID requests and help verify approved business or organisation identities.
• To deliver SMS campaigns, calculate message segments, deduct credits, generate delivery reports, and handle failed messages.
• To manage wallet balances, SMS credit purchases, payments, refunds, invoices, and receipts.
• To provide customer support, respond to enquiries, and resolve technical issues.
• To improve the platform, monitor performance, fix bugs, and develop better features.
• To detect spam, fraud, unauthorised access, misuse, illegal activity, or violations of our policies.
• To send important service notices such as account alerts, payment updates, Sender ID decisions, security alerts, and platform announcements.
• To send marketing updates where permitted by law or where you have given consent.
• To comply with legal, regulatory, accounting, tax, and reporting obligations.

4. Legal Basis for Processing

We process personal data where at least one of the following lawful grounds applies:

• Contract: processing needed to provide the SMS services you request.
• Consent: processing based on your permission, especially for optional marketing communications.
• Legitimate interests: processing needed to secure, improve, and operate the platform, provided your rights are respected.
• Legal obligation: processing required for compliance with applicable laws, lawful requests, accounting, tax, or regulatory requirements.

5. Customer Responsibility for Recipients

When you upload or enter recipient phone numbers, contact names, groups, or message content, you are responsible for ensuring that you have a lawful basis to contact those recipients. You must not use Intek SMS to send spam, fraudulent messages, misleading content, abusive messages, unlawful content, or messages to people who have not consented where consent is required.

We may suspend, restrict, or terminate accounts that violate our acceptable use rules, provider requirements, or applicable laws.

6. How We Share Information

We do not sell personal data. We may share limited information only where necessary, including with:

• SMS delivery providers: to process Sender IDs, route messages, and return delivery reports.
• Payment processors: to process credit purchases, verify payments, and keep payment records.
• Hosting, email, analytics, security, and support providers: to operate and protect the platform.
• Professional advisers: such as accountants, auditors, lawyers, or consultants where needed.
• Authorities or regulators: where required by law, lawful request, court order, or to protect rights, safety, security, and prevent abuse.

Any service provider we use is expected to process data only for authorised purposes and to apply appropriate confidentiality and security measures.

7. Data Retention

We keep personal data for as long as reasonably necessary to provide our services, maintain your account, meet legal and accounting requirements, resolve disputes, investigate misuse, and enforce our agreements. When data is no longer needed, we will delete, anonymise, or securely archive it where appropriate.

SMS campaign records, payment records, Sender ID records, security logs, and account history may be retained for a reasonable period to support reporting, billing, compliance, dispute resolution, and abuse prevention.

8. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include secure sessions, password hashing, access controls, encrypted connections, input validation, audit logs, backups, and monitoring.

No online system is completely risk-free. You are responsible for keeping your login details confidential, using strong passwords, signing out on shared devices, and notifying us immediately if you suspect unauthorised access to your account.

9. Cookies and Similar Technologies

Intek SMS may use cookies and similar technologies to keep you signed in, protect your session, remember preferences, improve user experience, measure site usage, and support security. You can manage or disable cookies through your browser settings, but some platform features may not work properly without them.

10. International Transfers

Some of our service providers or infrastructure partners may process data outside Ghana. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that personal data is handled in a manner consistent with this Privacy Policy and applicable data protection requirements.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal data where lawful and practical.
• Object to certain processing activities, including direct marketing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal data in a portable format where applicable.
• Complain to the appropriate data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

12. Marketing Communications and Opt-Out

We may send you service updates, promotional messages, product news, offers, or educational content about Intek SMS and related Intek services. You can opt out of marketing messages at any time by contacting us or using any unsubscribe/opt-out method provided. Even after opting out of marketing, we may still send important service, billing, security, legal, or account-related messages.

13. Third-Party Links

Our website or dashboard may contain links to third-party websites, payment platforms, WhatsApp, email clients, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before providing personal data to them.

14. Children’s Privacy

Intek SMS is intended for business, institutional, organisational, and professional use. We do not knowingly create accounts for children or knowingly collect children’s personal data without appropriate authority. If you believe a child’s personal data has been provided to us improperly, please contact us so we can review and take appropriate action.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, provider requirements, or business practices. Where changes are significant, we may notify users through the website, dashboard, email, SMS, or other appropriate channels. The updated version will take effect from the date shown at the top of this page.

16. Contact Us

For questions, complaints, privacy requests, or data protection enquiries, please contact us: