Terms of Service

1. Acceptance of These Terms

These Terms of Service, together with our Privacy Policy and any other policies or instructions displayed on the Intek SMS website or dashboard, form an agreement between you and Intek SMS, operated by Intek Multimedia Web Agency.

By creating an account, logging in, buying credits, requesting a Sender ID, uploading contacts, sending SMS messages, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms. If you are using Intek SMS on behalf of a business, school, church, institution, organisation, or other entity, you confirm that you have authority to accept these Terms on its behalf.

2. About Intek SMS

Intek SMS is a bulk SMS platform that allows approved users to buy SMS credits, request Sender IDs, upload or manage contacts, compose campaigns, send SMS messages, and view campaign reports. The platform may rely on third-party SMS gateways, telecom networks, payment processors, hosting providers, and other technical partners to provide the service.

We aim to provide a reliable and professional SMS service, but SMS delivery may depend on external providers, telecom operators, recipient network availability, number validity, regulatory restrictions, routing, and other factors outside our direct control.

3. Eligibility and Account Registration

Intek SMS is intended for lawful business, institutional, organisational, and professional communication. You must provide accurate and complete account information, including your name, phone number, email address, and business or organisation details where required.

You are responsible for keeping your login details confidential and for all activities that occur under your account. You must notify us immediately if you suspect unauthorised access, misuse, or any security issue affecting your account.

4. Sender IDs

Sender IDs are subject to approval by Intek SMS, our SMS gateway partners, telecom operators, and/or relevant regulatory requirements. Submitting a Sender ID request does not guarantee approval.

• You must only request Sender IDs that you are authorised to use.
• You must not impersonate another person, business, institution, government body, brand, church, school, bank, telecom company, or organisation.
• You must provide truthful information about the purpose of the Sender ID.
• Approved Sender IDs may be suspended, disabled, or rejected later if misuse, impersonation, complaints, provider restrictions, or legal issues are detected.

5. SMS Credits, Pricing, and Payments

SMS credits may be purchased through the payment methods made available on our platform. Prices, packages, taxes, fees, promotions, and credit values may change from time to time. Any changes will apply to future purchases unless otherwise stated.

You are responsible for confirming the correct package, amount, phone number, account, and payment reference before completing a transaction. Credits are normally added to your wallet after successful payment confirmation. We may delay or withhold credit allocation where a transaction is pending, failed, suspicious, reversed, disputed, or not properly verified.

6. Coupons, Promo Codes, and Promotional Offers

From time to time, Intek SMS may issue coupons, promo codes, discounts, or other promotional offers for SMS credit purchases. Each promotion may be limited by package, minimum purchase value, start date, expiry date, total number of uses, number of uses per client, or other conditions shown on the promotion or in the checkout flow.

• Coupon codes must be entered and successfully applied before the Paystack checkout is created. Discounts cannot normally be added retrospectively after a completed payment.
• Unless we expressly state otherwise, only one coupon may be used per purchase and coupons cannot be combined, stacked, exchanged for cash, sold, or converted into wallet credit outside the qualifying purchase.
• A coupon reservation during checkout does not mean the coupon has been redeemed. Redemption is completed only after the related payment is successfully verified. Failed, abandoned, cancelled, or expired checkout attempts may release the reservation, subject to the coupon still being active and eligible when the client tries again.
• The coupon discount applies to the eligible Intek SMS package price. Payment processor, mobile-money, card, bank, or other transaction fees may still be charged separately and may cause the final amount debited by the payment provider to differ from the discounted package price.
• Expired, paused, exhausted, invalid, or ineligible coupons will not be honoured. A coupon may also stop working once its total-use or per-client limit has been reached.
• We may correct, pause, withdraw, or cancel a coupon or promotion where there is a pricing mistake, technical error, unauthorised publication, suspected fraud, abuse, manipulation, duplicate-account use intended to bypass limits, or another material problem. We will not remove a discount from a purchase that was already successfully verified unless the underlying payment is reversed, refunded, disputed, fraudulent, or otherwise invalid.
• If a payment using a coupon is later reversed, refunded, charged back, or found to be invalid, we may reverse or adjust the related SMS credits and coupon redemption record as reasonably necessary.

Social-media posts, flyers, SMS notices, or other promotional materials may contain a short summary of an offer. The coupon settings shown during checkout and these Terms govern where there is any inconsistency. Using a coupon means you accept the conditions attached to that promotion.

7. Refunds and Credit Adjustments

SMS credit purchases are generally final and non-refundable once credits have been allocated, consumed, transferred, or used to send messages. If you believe you were charged in error, contact us within seven (7) days with clear evidence of the transaction and the issue.

We may refuse refund or adjustment requests where we reasonably believe there is abuse, fraud, repeated unfair refund claims, account misuse, violation of these Terms, or where credits have already been used. Where a technical error from our side causes incorrect deduction, we may restore affected credits after verification.

8. Your Contacts, Data, and Consent

You are solely responsible for the accuracy, quality, legality, and source of all contacts, recipient numbers, groups, campaign content, and other data you upload or enter into Intek SMS.

You must ensure that you have the lawful right, consent, permission, contract, legitimate interest, or other valid legal basis required to send messages to your recipients. You must also respect opt-out requests, unsubscribe instructions, privacy rights, and applicable data protection laws, including Ghana’s Data Protection Act, 2012 (Act 843), where applicable.

9. Acceptable Use

You agree not to use Intek SMS to send, promote, store, process, or support any content or activity that is:

• illegal, fraudulent, deceptive, misleading, defamatory, threatening, abusive, or harmful;
• spam, unsolicited marketing, harassment, mass messaging without proper consent, or messages sent to purchased or unlawfully obtained lists;
• phishing, scams, impersonation, fake alerts, fake payment notices, fake job offers, fake admissions, fake prizes, or messages designed to obtain sensitive information dishonestly;
• sexually explicit, exploitative, hateful, discriminatory, extremist, violent, or otherwise inappropriate in our reasonable judgement;
• infringing on intellectual property, privacy, personality, publicity, or other rights of another person or organisation;
• likely to damage the reputation, deliverability, network access, provider relationship, or legal standing of Intek SMS or its partners.

We may block campaigns, reject Sender IDs, limit accounts, remove content, suspend access, set account balances to zero where abuse is confirmed, report serious misuse to appropriate authorities, or terminate accounts that violate these rules.

10. Campaign Responsibility

SMS campaigns are created and sent based on the content, Sender ID, recipient list, schedule, and instructions you provide. You are responsible for reviewing your campaign before sending, including spelling, links, recipient numbers, message segments, timing, language, and compliance.

You agree to indemnify and hold Intek SMS, Intek Multimedia Web Agency, our staff, agents, providers, and partners harmless from claims, losses, penalties, damages, costs, complaints, or legal fees arising from your campaigns, contacts, Sender IDs, message content, misuse, or breach of these Terms or applicable law.

11. Message Delivery and Service Availability

We use reasonable efforts to keep Intek SMS available and to process campaigns promptly. However, we do not guarantee uninterrupted availability, instant delivery, or 100% successful SMS delivery. Delays or failures may occur due to telecom networks, provider downtime, number portability issues, invalid numbers, recipient devices, DND restrictions, routing failures, maintenance, internet issues, power outages, force majeure events, or regulatory actions.

Delivery reports are provided as received from our systems and/or third-party providers. They may not always represent the final status seen by the recipient’s device or network.

12. Our Responsibilities

Subject to these Terms, we will use reasonable efforts to:

• provide access to the Intek SMS platform;
• process SMS credit purchases after successful payment verification;
• submit approved campaigns to our SMS delivery provider or gateway;
• provide campaign reports where available;
• offer reasonable technical and customer support;
• apply reasonable security measures to protect accounts and data;
• operate the platform in line with applicable laws and provider requirements.

13. Your Responsibilities

You agree to:

• use Intek SMS only for lawful and authorised communication;
• keep your account information accurate and up to date;
• keep your password and account access secure;
• obtain and maintain all required consent, permissions, and legal bases for messaging recipients;
• honour opt-out, unsubscribe, and complaint requests promptly;
• avoid sending prohibited, misleading, or harmful messages;
• pay all applicable charges for packages and services you purchase;
• cooperate with reasonable verification, compliance, and abuse-prevention checks.

14. Account Suspension and Termination

We may suspend, restrict, disable, or terminate your account without prior notice where we reasonably believe that you have violated these Terms, misused the platform, sent prohibited content, used unauthorised Sender IDs, engaged in fraud, created legal risk, failed to pay required charges, abused support, or harmed our platform, providers, users, or reputation.

If your account is terminated because of your breach of these Terms, unused balances or credits may be forfeited, subject to applicable law and any final review by Intek SMS.

15. Intellectual Property

Intek SMS, including its platform design, software, workflows, branding, logos, content, documentation, code, reports, features, and related materials, belongs to Intek Multimedia Web Agency or its licensors. You may not copy, reverse engineer, resell, exploit, reproduce, or create competing services from our platform except as expressly permitted in writing.

You retain ownership of the campaign content and data you submit, but you grant us the limited right to host, process, transmit, store, analyse, and display such data only as needed to provide, secure, support, and improve the services and comply with legal obligations.

16. Confidentiality

Each party may receive non-public information from the other in connection with the service. Both parties agree to take reasonable steps to protect confidential information and not disclose it except where required to provide the service, comply with the law, resolve disputes, obtain professional advice, or where the information becomes publicly available without wrongdoing.

17. Privacy and Data Protection

Our handling of personal data is described in our Privacy Policy. By using Intek SMS, you agree that we may collect, use, store, disclose, and protect personal data as described in that policy and as needed to provide the service.

Where you upload recipient data, you act as the party responsible for ensuring that such data was collected and used lawfully. We act only to process such data for the purpose of providing SMS services, support, billing, reporting, compliance, security, and abuse prevention.

18. Third-Party Services

Intek SMS may integrate with or depend on third-party SMS gateways, mobile network operators, hosting providers, payment processors, email services, analytics tools, WhatsApp links, and other service providers. We are not responsible for interruptions, restrictions, charges, policy changes, delivery failures, or errors caused by third-party systems outside our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by law, Intek SMS and Intek Multimedia Web Agency will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of business, loss of goodwill, loss of data, loss of credits due to your misuse, failed campaigns caused by external networks, or claims arising from your message content or recipient lists.

Our total liability for any claim relating to the service will not exceed the amount you paid to Intek SMS for the affected service within the thirty (30) days before the event giving rise to the claim, unless applicable law requires otherwise.

20. Force Majeure

We will not be responsible for failure or delay in performance caused by events beyond our reasonable control, including power failures, internet outages, telecom network issues, provider failures, cyberattacks, natural disasters, fire, strike, civil unrest, war, government action, regulatory changes, pandemics, or other force majeure events. Your payment obligations for services already used or purchased remain unaffected.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, prices, payment methods, provider rules, legal requirements, security practices, or business operations. The updated Terms will be posted on this page with a revised date. Continued use of Intek SMS after changes take effect means you accept the updated Terms.

22. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Ghana, unless another law is mandatorily applicable. The parties will first try to resolve disputes through good-faith communication. If a dispute cannot be resolved amicably, it may be submitted to the appropriate courts or dispute-resolution forum in Ghana.

23. Contact Us

For questions about these Terms, your account, payments, Sender IDs, compliance, or SMS campaigns, please contact us: